Whitechapel Securities is dedicated to ensuring that all client concerns are addressed with diligence and professionalism. Your feedback is essential in helping us continuously improve the quality of our services.

If you wish to file a formal complaint, you may do so using any of the following methods:

• Email: Send your complaint, along with any relevant supporting information, complaints@wcsec.com
• Postal Mail: Complaints Officer, Whitechapel Securities,
  L24, Three International Towers, 300 Barangaroo Avenue, Sydney, NSW 2000
• Telephone: +61 2 7258 2740 (Please note that while telephone complaints will be acknowledged, formal complaints should be submitted in writing for proper investigation.)

To help us resolve your complaint efficiently, please include the following details:

• Your full name and contact information
• Your account number or reference number (if applicable)
• A clear description of your complaint and any supporting documents
• The outcome you are seeking

• Acknowledgement We will acknowledge receipt of your complaint within five (5) business days.
• Investigation Your complaint will be thoroughly investigated by our Complaints Officer, ensuring independence and impartiality throughout the process.
• Resolution A formal response will be provided to you within two (2) months of receiving your complaint. In cases where additional time is required due to the complexity of the matter, we will notify you of any delays and provide updates.

For further details on our complaints procedure, please refer to our Complaints Handling Policy, available upon request.